What do I do if my cable operator says they don’t support CableCARD on InfiniTV, isn’t familiar with CableCARDs or has a problem pairing the CableCARD to their cable system?

Posted on by michael
A: All U.S. cable companies are required by FCC mandate to provide CableCARDs to their digital cable subscribers for certified devices like InfiniTV. Verizon also supports CableCARD. If your local cable operator says they don’t support CableCARDs, it’s typically a representative that isn’t familiar with CableCARD. If you encounter this, it’s best to ask the representative to escalate your issue. You can also point them to the FCC’s CableCARD: Know Your Rights site. If your cable operator is still unable to provide a CableCARD, please open a support ticket with Ceton and we will be happy to assist. Below are the CableCARD help pages for some of the larger cable companies: Some cable operators, as well as Ceton, also offer dedicated CableCARD support helplines. You can find them on the Ceton CableCARD Activation support page.