FAQ
- Q: In what configurations is InfiniTV available?
- Q: What kind of PCs can I use with a Ceton InfiniTV?
- Q: What are the recommended system requirements? Do they change if I have two InfiniTV devices in one PC?
- Q: What is included in the box with my InfiniTV Device?
- Q: What are the dimensions of InfiniTV?
- Q: What type of CableCARD do I need?
- Q: What do I do if my cable operator says they don’t support CableCARD on InfiniTV, isn’t familiar with CableCARDs or has a problem pairing the CableCARD to their cable system?
- Q: Does InfiniTV tune Clear QAM, ATSC and/or Analog TV channels?
- Q: Does InfiniTV work with satellite TV (DirecTV, DISH Network) or telco TV (AT&T U-verse, Verizon FiOS) services?
- Q: Does InfiniTV work outside the US, for example in Canada, Europe or Australia?
- Q: Does InfiniTV support Emergency Alert System (EAS) messages?
- Q: Does InfiniTV support Network Tuning (Tuner Sharing)?
- Q: Does InfiniTV support Switched Digital Video? (SDV)
- Q: Does InfiniTV support Closed Captioning?
- Q: Does InfiniTV support 3D TV broadcasts?
- Q: Does InfiniTV support Tru2Way?
Q: In what configurations is InfiniTV available?
A: Ceton InfiniTV is available today in 2 models. Each version enables a single Windows 7 PC with Windows Media Center to watch and/or record up to 4 live HD channels at once. You can install more than 1 InfiniTV device on a single PC, as well as mix and match the PCI Express (PCIe) and USB models on the same PC.
Currently available InfiniTV models are:
- InfiniTV 4 PCIe – an internal, 4-tuner, digital cable TV card
- InfiniTV 4 USB – an external, 4-tuner, digital cable TV device
Q: What kind of PCs can I use with a Ceton InfiniTV?
A: InfiniTV 4 PCIe: requires an available PCI Express (PCIe) slot, which is typically only available on desktop, tower and entertainment PCs (including slimline desktop models).
InfiniTV 4 USB: can connect to any qualified PC with a USB 2.0 port, making it an ideal solution for notebook/laptop, All-in-One and Tablet PCs as well as well as desktop, tower and slimline entertainment PCs.
Q: What are the recommended system requirements? Do they change if I have two InfiniTV devices in one PC?
A: The recommended minimum system requirements for running one or two InfiniTV 4 devices in a single PC are:
- Microsoft Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, or Windows 7 Enterprise
- 2.0 GHz or faster dual-core or quad-core processor minimum -- either 32 bit (x86) or 64 bit (x64). A 2.7 GHz or faster dual-core CPU is recommended
- 3 GB of RAM minimum. 4 GB or more is recommended
- 350 GB of available hard disk drive space recommended for 50 hours of HDTV recordings
- HDCP compliant graphics
- HDMI out, or DVI out with separate audio out
- Multi-Stream CableCARD™ (M-Card) – available from your local cable provider
- Digital cable subscription from a U.S. cable provider
- For InfiniTV 4 PCIe: 1 PCIe slot, which can be either an x1, x4, x8, or x16 type slot
- For InfiniTV 4 USB: 1 USB 2.0 or higher port (we do not recommend connecting through a USB hub)
Q: What is included in the box with my InfiniTV Device?
A: InfiniTV 4 PCIe includes:
- InfiniTV 4 PCIe card
- Full-size and low-profile backplates
- F-connector coax adapter cable
- Quick Installation Guide
InfiniTV 4 USB: includes:
- InfiniTV 4 USB device
- Power supply
- USB cable
- Quick Installation Guide
Q: What are the dimensions of InfiniTV?
A: InfiniTV 4 PCIe: 6.6" (L) x 2.5" (H) x 0.7" (W) InfiniTV 4 PCIe is a PCI Express (PCIe) Low Profile form-factor card that requires one PCIe slot. It should fit in most slim form-factor PCs (just make sure the PCIe slot you choose has enough space for the full length of the card) as well as in full-sized towers and desktops. InfiniTV 4 PCIe comes with both low-profile and full-height backplates so you can swap the backplate if needed, depending on the type of case in which you are installing it.
InfiniTV 4 USB: 7.1” (L) x 1.1” (H) x 5.25” (W) InfiniTV 4 USB is an external, USB device. It requires one USB 2.0 or higher port (we do not recommending connecting InfiniTV 4 USB to your PC using a USB hub).
Q: What type of CableCARD do I need?
A: There are 2 types of CableCARDs: the single-stream S-Card and the multi-stream M-Card. Since we offer 4 tuners on InfiniTV 4 you need to make sure you order an M-Card from your local cable provider. S-Cards are not compatible with the InfiniTV.
Q: What do I do if my cable operator says they don’t support CableCARD on InfiniTV, isn’t familiar with CableCARDs or has a problem pairing the CableCARD to their cable system?
A: All U.S. cable companies are required by FCC mandate to provide CableCARDs to their digital cable subscribers for certified devices like InfiniTV. Verizon also supports CableCARD. If your local cable operator says they don’t support CableCARDs, it’s typically a representative that isn’t familiar with CableCARD. If you encounter this, it’s best to ask the representative to escalate your issue. You can also point them to the FCC’s CableCARD: Know Your Rights site. If your cable operator is still unable to provide a CableCARD, please open a support ticket with Ceton and we will be happy to assist. Below are the CableCARD help pages for some of the larger cable companies:- Bright House Networks
- Cablevision Optimum Online
- Charter Communications
- Comcast XFINITY
- Cox Communications
- Insight Communications
- Mediacom Communication
- RCN
- Suddenlink Communications
- Time Warner Cable
- Verizon
- WideOpenWest Network
Q: Does InfiniTV tune Clear QAM, ATSC and/or Analog TV channels?
A: Clear QAM (e.g. unencrypted digital cable): Yes, InfiniTV supports Clear QAM channels; however, Windows Media Center requires that you have a CableCARD inserted in your InfiniTV device in order to configure the tuners in Media Center. Once your InfiniTV is paired and activated with your local cable system, then you can remove the CableCARD if you wish to receive ClearQAM channels only.
ATSC (e.g. over-the-air digital broadcast): InfiniTV is designed for digital cable and does not support over-the-air ATSC broadcasts. Low-cost ATSC TV tuners are available from a number of manufacturers. You can install InfiniTV tuners as well as ATSC and/or analog tuners on the same PC.
Analog: As with ATSC above, InfiniTV does not support analog TV channels. Most cable operators simulcast the analog channels in digital also, so it is likely that you will continue to receive all analog channels even through the InfiniTV is a digital-only tuner. If not, low-cost analog TV tuners are also available from a number of manufacturers. You can install InfiniTV tuners as well as analog tuners on the same PC.
Q: Does InfiniTV work with satellite TV (DirecTV, DISH Network) or telco TV (AT&T U-verse, Verizon FiOS) services?
A: InfiniTV is designed specifically for cable-based systems which use CableCARD technology. That includes all US cable systems, Verizon FiOS and some Canadian cable systems (please check with your cable operator). CableCARD-based TV tuners like InfiniTV are not compatible with satellite or AT&T U-Verse TV services.
Q: Does InfiniTV work outside the US, for example in Canada, Europe or Australia?
A: Canada: since CableCARD support is not a regulatory requirement in Canada as it is in the US, some Canadian cable operators support CableCARD-based devices like InfiniTV, while others do not. Please check with your local cable operator.
Rest of World: InfiniTV is designed specifically for cable systems in North America that support CableCARD-based devices. Cable systems outside the US and Canada use a different set of technologies and technical standards for delivering TV services, such as DVB-C in Europe for digital cable or DVB-T for over-the-air digital terrestrial broadcasts. It would require a different version of our technology to work in those other markets and with those other technical standards. It is possible we will introduce a product for international markets like Europe and elsewhere at some point in the future, but right now our focus is on North American cable.
Q: Does InfiniTV support Emergency Alert System (EAS) messages?
A: Yes. In most cases, EAS messages work just fine. However, depending on the specific cable TV provider, Windows Media Center may not be always display Emergency Alert Messages correctly on the TV.
Q: Does InfiniTV support Network Tuning (Tuner Sharing)?
A: Yes. All InfiniTV models support Network Tuner capabilities. Network Tuners enable individual tuners on a multi-tuner InfiniTV device to be assigned to additional Windows 7 PCs, bringing live, premium, high-definition cable TV to multiple PCs in the home. This capability is enabled using a simple setup application that integrates seamlessly with the Windows Media Center user interface.
Q: Does InfiniTV support Switched Digital Video? (SDV)
A: Yes. All InfiniTV products support SDV via Tuning Adapters (TAs) that are available from your cable operator. You should check with your cable operator for details.
Q: Does InfiniTV support Closed Captioning?
A: Yes. InfiniTV devices installed in a Windows 7 Media Center PC supports closed captioning for digital channels.
Q: Does InfiniTV support 3D TV broadcasts?
A: Yes. All InfiniTV models support 3D TV broadcasts as long as you have a 3D graphics card like the NVIDIA® 3D Vision installed in your Media Center PC, you receive 3D broadcasts from your cable provider and have a 3D-capable TV display. Please note that you may have to manually enable 3D mode on your display to view 3D content.
Q: Does InfiniTV support Tru2Way?
A: No. Tru2Way support requires that the tuning device (e.g. InfiniTV) use the cable operator’s user interface, which limits our ability to offer a superior user experience.
There are actually very few Tru2Way services available to consumers today and the only way to access those services currently is by leasing a Tru2Way capable set-top box from your cable operator. That's a limitation of the technology and standards developed by the cable industry. We hope that changes in the future but today you cannot access True2Way services on non-cable operator-owned devices like InfiniTV, HDHomeRun, TiVo, CableCARD TVs, etc.